Conditions

The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland and Liechtenstein.

A consumer is defined as a natural person who maintains a business relationship with Customsneaker.ch that cannot be attributed to their commercial or independent professional activity. Orders in quantities exceeding normal household quantities may be rejected without justification.

Customsneaker reserves the right to change these Terms and Conditions at any time. The version of these Terms and Conditions in effect at the time of the order shall prevail, and these cannot be unilaterally changed for that order. Customer terms and conditions that conflict with or deviate from these Terms and Conditions will not be recognized.

The operator of this website is customsneaker.ch

2. Information on this website

customsneaker.ch contains information about products and services. Price and product range changes, as well as technical modifications, are subject to change. All information on www.customsneaker.ch (product descriptions, images, illustrations, videos, dimensions, weights, technical specifications, accessory relationships, and other information) are for illustrative purposes only and are to be understood as approximate values. They do not constitute any assurance of properties or guarantees, unless explicitly stated otherwise. customsneaker.ch endeavors to provide all information on this website correctly, completely, up-to-date, and clearly arranged; however, customsneaker.ch makes no express or implied warranty for this.

All offers on this website are subject to change and are not to be understood as non-binding offers.
customsneaker.ch cannot guarantee that the listed products will be available at the time of order. Therefore, all information regarding availability and delivery times is subject to change at any time and without notice.

3. Prices

The sales prices listed on Customsneaker are final prices and include, unless otherwise stated, statutory taxes. Prices are in Swiss francs (CHF).
Technical changes, errors, and misprints are reserved. Customsneaker reserves the right to make price changes at any time and without prior notice. Sales prices do not include consulting and support services.

4. Conclusion of contract

The products and prices on this website are considered binding offers.
By placing an order through this website, including acceptance of these Terms and Conditions, the customer submits a legally binding offer to conclude a contract. Customsneaker will then send an automatic order confirmation via email, confirming that Customsneaker has received the customer's offer. Placed orders are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as Customsneaker sends an acceptance declaration by email, confirming the dispatch of the ordered products or services

becomes.
Orders will only be shipped after full payment has been received and provided the goods are available. If it becomes apparent that the ordered goods cannot be delivered or cannot be delivered in full, Customsneaker reserves the right not to accept or fulfill the order or to accept or fulfill it only partially. In such a case, Customsneaker will notify the customer via email. If Customsneaker has already received the customer's payment, the payment will be refunded. If no payment has been made yet, the customer is released from the obligation to pay.

5. Payment options and retention of title

The customer can choose from the payment options listed during the ordering process: Visa, Mastercard, and ApplePay.
Customsneaker reserves the right to exclude customers from certain payment options or to insist on advance payment without giving reasons.

6. Delivery, defects and deviations

ALL custom-painted objects have slight variations. They are handcrafted, not machine-made. They will not always be 100% identical.
Deliveries will be sent by post to the address provided by the customer in the order.

Customsneaker strives to keep delivery times as short as possible. However, any delivery times stated in the order confirmation are non-binding. Customsneaker reserves the right to make partial deliveries.
If the delivery cannot be made or if the customer refuses to accept the delivery, Customsneaker may terminate the contract after notifying the customer by email and observing a reasonable grace period and charge the customer for the costs incurred.
All shoes are photographed upon completion to prove that your shoes are correct, complete, and without any visible damage before shipping. Please be careful, as Customsneaker will not offer refunds or discounts for damaged products upon arrival.

7. Right of withdrawal

Customsneakers only produces customized and personalized products for its customers. Therefore, customers are not entitled to a right of withdrawal.

8. Warranty

All footwear creations are waterproof and fade-resistant. These protections only apply under NORMAL walking conditions. No jogging, exercising, or any athletic activities. Wearing your items during these activities is at your own risk, and Customsneakers is not liable. If you don't treat the shoes carefully, they will wear and tear like normal shoes. So wear them with care!

9. Liability

Customsneakers excludes all liability, regardless of its legal basis, as well as claims for damages against Customsneakers and any auxiliary persons and vicarious agents. In particular, Customsneakers is not liable for indirect damages and consequential damages, lost profits or other personal, material and purely

Financial losses of the customer. Further mandatory statutory liability, for example, for gross negligence or unlawful intent, remains reserved. Customsneakers uses hyperlinks solely to simplify the customer's access to other websites. Customsneakers cannot know the detailed content of these websites, nor can it assume liability or other responsibility for the content of these websites.

10. Copyright

The client is solely liable if the execution of his order infringes the rights, in particular copyrights, of third parties.

11. Data protection

Customsneakers may process and use the data collected during the conclusion of the contract to fulfill its obligations under the purchase contract and for marketing purposes. The data necessary to fulfill the service may also be passed on to commissioned service partners (logistics partners) or other third parties.

The data protection regulations can be found in detail under the following link: (>Link Data Protection)

12. Partial invalidity

Should individual provisions of these Terms and Conditions prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

13. Vouchers and gift cards

You will receive a code via email. (Please also check your spam folder.) This code can be redeemed in our online shop.
The voucher is personalized and non-transferable. The code will be sent to you via email. Please keep the code safe. It can only be redeemed in conjunction with an order at Customsneakers.ch. The voucher code is only valid once. It can be redeemed online in the shop or in my studio. It cannot be redeemed for products with a value below the voucher value. You can only redeem one voucher per order. Cash payment is not possible. The voucher is not valid in conjunction with other discounts, vouchers, promotions, or offers. There are no claims for partial or full replacement of a voucher. Customsneakers.ch cannot provide a refund in the event of theft or loss of the voucher code.

14. Restrictions on free personalization of hand-painted sneakers

Please note that the free personalized option available when purchasing a hand-painted sneaker may not be available due to technical difficulties or other challenges in exceptional cases. We reserve the right to suspend or decline the personalized option. Should this be the case, the order will be shipped without the additional personalization. Thank you for your understanding.

15. Care instructions for our products

Please note and take our care instructions to heart so that you are happy with your sneakers for as long as possible.
NO machine washing ONLY hand washing for finished leather sneakers.

Do not use harsh, corrosive, or alcohol-based cleaning agents. Do NOT scratch or rub the painted surfaces vigorously.
For additional protection, you can also treat your sneakers with water-repellent spray such as Crep prodect or similar

16. Further provisions

Customsneakers expressly reserves the right to change these Terms and Conditions at any time and to put them into effect without notice.

In the event of any dispute, Swiss substantive law shall apply exclusively, excluding conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.
Place of jurisdiction is Zug

Do you have any further questions? You can find many answers in our Terms and Conditions or send us a message via WhatsApp.

Questions about the terms of use should be sent to us at info@customsneakers.ch .