The following General Terms and Conditions (GTC) apply to all orders via our website. The offer on this website is aimed exclusively at consumers residing in Switzerland and Liechtenstein.
A consumer is a natural person who maintains business relationships with Customsneaker.ch that can neither be assigned to their commercial nor their self-employed professional activity. Orders in non-household quantities can be rejected without justification.
Customsneaker reserves the right to change these terms and conditions at any time. The version of these General Terms and Conditions valid at the time of the order is decisive and cannot be changed unilaterally for this order. Conditions of the customer that conflict with or deviate from these General Terms and Conditions will not be recognised.
The operator of this website is customsneaker.ch
2. Information on this website
customsneaker.ch contains information about products and services. We reserve the right to make price and assortment changes as well as technical changes. All information on www.customsneaker.ch (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are for illustration purposes and are to be understood as approximate values and are non-binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. customsneaker.ch makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clear, but customsneaker.ch cannot guarantee this, either expressly or tacitly.
All offers on this website are subject to change and are not to be understood as non-binding offers.
customsneaker.ch cannot guarantee that the products listed are available at the time the order is placed. Therefore, all information on availability and delivery times is not guaranteed and can change at any time and without notice.
The sales prices stated on Customsneaker represent final prices and include statutory taxes unless otherwise noted. The prices are in Swiss francs (CHF).
Technical changes, errors and misprints are reserved, in particular, Customsneaker can make price changes at any time and without prior notice. The sales prices do not include any consulting and support services.
4. Conclusion of contract
The products and prices on this website are binding offers.
With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. Customsneaker then automatically sends an order confirmation email, which confirms that Customsneaker has received the customer's offer. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.
The contract is concluded as soon as Customsneaker sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed
Orders will only be delivered after full payment has been received and provided the goods are available. If the ordered goods cannot be delivered or cannot be delivered in full, Customsneaker is entitled not to accept or execute the order or only partially. In such a case, Customsneaker will inform the customer via email. If the customer's payment has already been received by Customsneaker, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay.
5. Payment options and retention of title
The payment options specified in the ordering process are available to the customer. Payment by Visa card, Mastercard, Apple Pay.
Customsneaker reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.
6. Delivery, Defects and Deviations
ALL custom painted items will have slight variations. They are made by hand and not by machine. They will not always be 100% identical.
Deliveries are sent by post to the address indicated by the customer in the order.
Customsneaker strives to keep delivery times as short as possible. However, any delivery periods specified in the order confirmation are non-binding. Customsneaker is entitled to partial deliveries.
If the delivery cannot be delivered or if the customer refuses to accept the delivery, Customsneaker can dissolve the contract after notifying the customer by email and observing a reasonable grace period and charge for the costs of the activities.
All shoes are photographed upon completion to prove your shoes are correct, complete and with no visible damage prior to shipment. So please be careful as no refund or discount will be given for damaged products by Customsneaker after arrival.
7. Right of Withdrawal
Customsneakers only produces refined and personalized goods for its customers. For this reason, there is no right of withdrawal.
All shoe artworks are waterproof and fade resistant. These protections only apply under NORMAL walking conditions. No jogging or exercising, nor any sporting activities. If you wear your items during these activities, you do so at your own risk and Customsneakers will not be held liable. If you don't treat the shoes with care, they will wear and tear like normal shoes. So wear them with care!
Customsneakers excludes any liability, regardless of its legal basis, as well as claims for damages against Customsneakers and against any auxiliary persons and vicarious agents. In particular, Customsneakers is not liable for indirect damage and defects, consequential damage, loss of profit or other personal, property and pure damage
pecuniary loss of the customer. A further mandatory statutory liability remains reserved, for example for gross negligence or illegal intent. Customsneakers only uses hyperlinks for the customer's simplified access to other web offers. Customsneakers can neither know the content of these websites in detail, nor assume liability or any other responsibility for the content of these websites.
The client is solely liable if rights, in particular copyrights, of third parties are violated by the execution of his order.
Customsneakers may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations arising from the purchase contract and use it for marketing purposes. The data required to perform the service can also be passed on to commissioned service partners (logistics partners) or other third parties.
The data protection regulations can be called up in detail under the following link: (>Link data protection)
12. Partial Invalidity
Should individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the validity of the remaining provisions shall remain unaffected.
13. Vouchers and gift cards
You will receive a code via email. (PLEASE also check your spam folder.) This can be redeemed in our online shop.
The voucher is personalized and non-transferrable. The code will be sent to you by email. Keep the code safe. It can only be redeemed in combination with an order at Customsneakers.ch. The voucher code is only valid once. It can be redeemed online in the shop or in my studio. It is not possible to redeem products that are below the value of the voucher. You can redeem a maximum of one voucher per order. A cash payment is not possible. The voucher is not valid in conjunction with any other discount, voucher, promotion or offer. Claims for partial or full replacement of a voucher do not exist. In the event of theft or loss of the voucher code, Customsneakers.ch cannot provide a refund.
14. Care instructions for our products
Please note and take our care instructions to heart so that you can be happy with your sneakers for as long as possible.
NO machine wash ONLY hand wash for refined leather sneakers.
Do not use harsh, caustic or alcoholic cleaning agents. DO NOT scratch or rub heavily on painted surfaces
For additional protection, you can also treat your sneakers with a water-repellent spray such as Crep prodect or something similar
15. Additional Provisions
Customsneakers expressly reserves the right to change these terms and conditions at any time and to put them into effect without notice.
In the event of disputes, Swiss substantive law shall apply exclusively, to the exclusion of conflict-of-law norms. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded.
Place of jurisdiction is Zug
Do you have any more questions? You can also find many answers in our terms and conditions or send us a message via Whatsapp